Life transitions
Moves, endings, new roles, the quiet shock of a life that no longer fits. A place to stand still long enough to see the next shape.
Counselling Service
Space to think.Clarity tomove forward.
Private, thoughtful Counselling Service for people navigating change, uncertainty and difficult periods in life.
a private houronline
- 15 min
- Free introduction
- 50 min
- Counselling session
- Online
- Join from where you are
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the practice
Real conversations.A private space tomake sense of things.
Kind Process is an independent counselling practice in Zurich. The work is conversational and unhurried — a place to pause, notice, and think with someone who is paying close attention. You do not need to arrive with the right words.
At Kind Process, we help with anxiety, worry, low mood, difficult memories, relationship strain, and the weight of ongoing stress. Using practical tools from evidence-based approaches, we work toward clarity and actionable change.
Kind Process is a private counselling practice for adults navigating emotional challenges. It is not a medical or psychotherapeutic service.
Meet the founder
I'm Max.I sit with people inthe middle of things.
At times, anxiety, doubt, or past experiences can make moving forward difficult. Kind Process team offers a supportive space to help you regain your footing and find practical ways forward.
I hold a BSc and MSc in Psychology, have worked as a counsellor since 2020, and am accredited by British Association for Counselling and Psychotherapy (BACP) and British Association for Behavioural & Cognitive Psychotherapies (BABCP). My experience includes the National Health Service (NHS), corporate settings, and charitable organisations. At Kind Process, we use evidence-based counselling approaches, including CBT and ACT, adapted to your individual needs.
- Credentials
- BSc & MSc in Psychology, BACP: 00969166, BABCP: 00001019589
- Format
- Assessment always online. For counselling, online and in person upon request.
- Languages
- English, Czech and Ukrainian.
Specialisms
If your concern isn't named here,it still belongs.
These are simply the conversations that arrive most often. The work starts with whatever you bring.
- Strong fears & avoidance
- Persistent low mood
- Unclear sense of self
- Worry & nervousness
- Intrusive thoughts
- Difficult memories
- Social unease
- Health concerns
- Relationship strains
- Shame
- Grief
- LGBTQ+ support
01 02 Stress and overwhelm
When the mind will not settle and the week feels larger than you. We slow the pace, name the load, and find a more livable rhythm.
03 Relationships and communication
Patterns that keep repeating, conversations that stall, closeness that feels complicated. Understanding how you relate — and what you need.
04 Self-understanding and personal growth
The inner critic, the old story, the sense of being slightly beside your own life. Room to look more closely, with more kindness. Often arises when values shift, direction feels unclear, or achievement no longer brings satisfaction.
Not sure whether this is the right room? Start with a free introduction →
Methodology
A few ways ofpaying attention.
The work is integrative and evidence-informed. We use what is useful for you — not a fixed script. The aim is to notice patterns, and to build a life that sits closer to your values.
01 /
Functional Analytic Focus
Especially helpful when relationships feel strained, or when you have become a little disconnected from yourself and other people. The work sits on three simple pillars: awareness, courage, and compassionate connection.
02 /
Cognitive & Behavioural Tools
Practical ways of working with stress, overwhelm, and unhelpful loops. We look at the cycles of worry, low mood, frustration or self-sabotage — and practise different ways of meeting them.
03 /
Acceptance & Commitment Principles
A steady, values-led way of sitting with difficult feeling without being run by it. The aim is not to erase discomfort, but to move toward what actually matters to you.
How it works
Four quiet steps.
begin
01
Free introduction
Fifteen minutes. No forms to prove anything. We talk, you ask what you need to ask, and we notice whether it feels like a fit.
02
Ensure this is the right support
The first session serves as mutual assessment — we discuss what you're navigating and ensure I can offer appropriate support. This is where we identify whether your needs align with counselling or require different clinical care.
03
Choose your format
A single session, a month of regular meetings, or a longer stretch. We choose the shape that matches the moment you are in.
04
Regular sessions
We start our journey, by meeting online or as you prefer at a pace of your choosing, we do recommend weekly. Each session extends to fifty minutes.
Sessions & pricing
Begin with aconversation.
Free Introduction
A short conversation to talk about what you are looking for, ask questions, and see whether working together feels like the right fit. It is an introduction — not a counselling session.
Individual Counselling
A single session, booked as you need it. A private hour to think, talk and notice what is happening — without a package commitment.
50 minutes
Book →CHF 150
per session
Monthly Plan
A prepaid package of four counselling sessions. You receive four credits and book each appointment against availability. Valid for 1 month from the purchase date. It is not a recurring subscription and does not renew automatically.
4 sessions
Book →CHF 560
prepaid · CHF 140/session
The Journey
A prepaid package of eight counselling sessions. You receive eight credits and book each appointment against availability. Valid for 3 months from the purchase date. It is not a recurring subscription and does not renew automatically.
8 sessions
Book →CHF 1,080
prepaid · CHF 135/session
The Monthly Plan and The Journey are prepaid packages — not recurring subscriptions. You buy the credits first, then book each session separately against availability. Validity begins on the purchase date: 1 month for the Monthly Plan, 3 months for The Journey. Unused sessions expire and do not roll over. Neither package renews automatically.
Payment is due before each individual session, and at purchase for a package. Stripe and PayPal will be available at checkout. These are private counselling sessions and are not generally covered by mandatory Swiss basic health insurance. Some supplementary policies may offer partial reimbursement — please check with your insurer before booking.
Online first. Appointments are offered subject to availability. Cancel or reschedule at least 24 hours before the session; later changes and missed sessions are charged in full. In-person sessions may be offered upon request if confirmed later.
Stories & notes
Reflections,when they are ready.
A few words people have offered at the end of the work. Kept anonymous, and published with permission.
in their words
I found Max to be a genuine and caring soul. I appreciate the help I received.
A clientShared with permission, kept anonymous.
FAQ
Questions people askbefore booking.
Anything else? Write to me — I answer personally.
What happens during the free introduction?
The introduction is a 15-minute conversation. It is a chance to talk about what you are looking for, ask questions, and get a sense of whether working together feels right. It does not include counselling, assessment, or a plan of work. There is no obligation to continue.
How long is a counselling session?
Standard counselling sessions last 50 minutes. The free introduction lasts 15 minutes.
Are sessions online?
Yes. This is an online-first practice. You join from a quiet, private place with a stable connection. A Google Meet link is provided for each session. In-person meetings may be offered later, upon request.
How often do sessions take place?
Most people meet weekly. The Monthly Plan is a prepaid package of four session credits, valid for 1 month from purchase. The Journey is a prepaid package of eight session credits, valid for 3 months from purchase. You book each session separately, according to availability. We decide the rhythm together.
Are the packages subscriptions?
No. The Monthly Plan and The Journey are prepaid packages, not recurring subscriptions. They do not renew automatically. Unused credits expire at the end of the validity period and do not roll over.
Can I reschedule?
Yes, you can reschedule. Please see our Terms & Conditions section below for full details.
How does payment work?
The free introduction does not require payment. Individual sessions are CHF 150, paid before the session. The Monthly Plan is CHF 560 and The Journey is CHF 1,080, paid when the package is purchased. Card payments (Stripe) and PayPal will be available at checkout. Cash is not accepted.
What happens if I need to cancel?
More than 24 hours’ notice: we reschedule, no charge. Less than 24 hours, or a missed session: the session is charged in full, with no refund. A package refund may be possible before the first session, still subject to the 24-hour rule. After the first session, packages are not refundable, except where a medical urgency is considered with a doctor’s note. Please see our Terms & Conditions section below for full details.
Are sessions covered by insurance?
These are private, out-of-pocket counselling sessions and are not generally covered by mandatory Swiss basic health insurance. Some supplementary policies may offer partial reimbursement — please check with your insurer. Itemised invoices can be provided on request.
Legal
Terms & Conditions
Notice
Cancellation or rescheduling is allowed at least 24 hours before the appointment. Changes made with more than 24 hours’ notice may be rescheduled without charge, subject to availability.
Cancellation less than 24 hours before the appointment is charged in full. A missed session (no-show) is charged in full. Late cancellation and no-show are not refunded.
Plans & validity
The Monthly Plan is a prepaid package of four session credits for CHF 560. It is valid for 1 month from the purchase date. It is not a recurring subscription and does not renew automatically. Unused credits expire and do not roll over.
The Journey is a prepaid package of eight session credits for CHF 1,080. It is valid for 3 months from the purchase date. It is not a recurring subscription and does not renew automatically. Unused credits expire and do not roll over.
Payment & refunds
The free introduction does not require payment. Individual sessions (CHF 150) are paid before the session. Packages are paid at purchase.
Before the first session of a package, a refund may be possible, still subject to the 24-hour cancellation rule. After the first session, the package is not refundable. A refund may be considered in medical urgency if a doctor’s note is provided. Those decisions are made by the practice, not automatically.
Contact
Write, or beginwith a conversation.
For questions about counselling, scheduling, or whether this is the right fit — email is enough.
hoi.kindprocess@gmail.com