Cancellation Policy

Notice

Cancellation or rescheduling is allowed at least 24 hours before the appointment. Changes made with more than 24 hours’ notice may be rescheduled without charge, subject to availability.

Cancellation less than 24 hours before the appointment is charged in full. A missed session (no-show) is charged in full. Late cancellation and no-show are not refunded.

Plans & validity

The Monthly Plan is a prepaid package of four session credits for CHF 560. It is valid for 1 month from the purchase date. It is not a recurring subscription and does not renew automatically. Unused credits expire and do not roll over.

The Journey is a prepaid package of eight session credits for CHF 1,080. It is valid for 3 months from the purchase date. It is not a recurring subscription and does not renew automatically. Unused credits expire and do not roll over.

Payment & refunds

The free introduction does not require payment. Individual sessions (CHF 150) are paid before the session. Packages are paid at purchase.

Before the first session of a package, a refund may be possible, still subject to the 24-hour cancellation rule. After the first session, the package is not refundable. A refund may be considered in medical urgency if a doctor’s note is provided. Those decisions are made by the practice, not automatically.