Terms & Conditions

Kind Process is a private counselling practice based in Zurich, offered online first. It is not a medical or psychotherapeutic service. The work is for adults navigating moderate emotional challenges.

The free introduction is a 15-minute conversation (CHF 0) and does not include counselling. Regular sessions last 50 minutes and cost CHF 150. The Monthly Plan (CHF 560) is four prepaid session credits, valid for 1 month from purchase. The Journey (CHF 1,080) is eight prepaid session credits, valid for 3 months from purchase. These packages are not recurring subscriptions. Sessions are booked separately according to availability.

Appointments may be cancelled or rescheduled with at least 24 hours’ notice. Late cancellation and no-show are charged in full. Payment is taken through the booking system (Stripe or PayPal) before an individual session, or at purchase for a package.

Using this website does not create a counselling relationship. That begins only after you book and attend. These terms describe the current practice offering and may be updated before or after launch.